Shipping policy

RAVELIA Shipping Policy

Domestic Shipping (India)

Delivery Options

  • Standard Delivery (3-5 business days): Available across India
  • Express Delivery (1-2 business days): Available in major cities
  • Same Day Delivery: Available in select metro areas

Domestic Shipping Costs

  • Free shipping on orders above ₹2,000
  • Standard shipping: ₹99 for orders below ₹2,000
  • Express delivery: ₹199
  • Same day delivery: ₹299

International Shipping

RAVELIA proudly ships worldwide, bringing luxury fashion to customers across the globe.

International Delivery Options

  • Standard International (7-15 business days): Cost-effective worldwide shipping
  • Express International (3-7 business days): Faster delivery to most countries
  • Premium Express (1-3 business days): Expedited delivery to major international cities

International Shipping Costs

International shipping rates are calculated based on:

  • Destination country and region
  • Package weight and dimensions
  • Selected shipping method
  • Order value (free international shipping on orders above $200 USD)

Exact shipping costs will be displayed at checkout.

Order Processing

  • Domestic orders: Processed within 24 hours
  • International orders: Processed within 1-2 business days
  • Orders placed on weekends/holidays processed next business day

Customs & International Duties

Important: International customers are responsible for customs duties, import taxes, and fees imposed by their country's customs authorities. These charges are separate from shipping costs and determined by local regulations.

Tracking Your Order

All orders include tracking information sent via email once shipped. You can track your package through our shipping partner's website or contact our support team.

Shipping Restrictions

Due to regulations, we may not ship to certain countries or regions. Available destinations are shown at checkout. Some items may have shipping restrictions.

Delivery Issues & Support

If your order is delayed, lost, or damaged during transit, please contact us immediately. We work closely with shipping partners to resolve issues quickly.

Returns & Exchanges Policy

Important Notice: RAVELIA does not accept returns or exchanges on any products. All sales are final.

Exception: We will only provide exchanges in cases where the product received is defective or damaged upon arrival. In such cases:

  • Contact us within 48 hours of delivery
  • Provide photos of the defective/damaged item
  • We will arrange for return pickup and provide a replacement or full refund
  • Return shipping costs for defective items will be covered by RAVELIA

Please inspect your order carefully upon delivery and contact us immediately if you notice any defects.

Contact Us

For shipping inquiries and support:

  • Email: ravelialux.official@gmail.com
  • Response Time: Within 24 hours
  • Business Hours: Monday-Saturday, 9 AM - 6 PM IST

This shipping policy was last updated on August 29, 2025. RAVELIA reserves the right to modify this policy as needed.