Privacy policy

  • At Ravelia Lux, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us.
    1. Information We Collect
    We collect the following types of information when you use our services:

    Contact Information: Name, phone number, email address, shipping/billing address.

    Payment Details: Billing info and transaction data (Note: we do not store your credit/debit card numbers. Payments are processed via secure providers like Razorpay and Shopify Payments).

    Account Data: Login credentials, order history, preferences.

    Device & Usage Data: IP address, browser type, device information, referring URLs, time zone, and interaction with our site.

    2. How We Use Your Information
    We use your data to:

    Process and fulfill your orders

    Communicate order updates, shipping confirmations, and support messages

    Respond to inquiries or customer support requests

    Improve our products, website, and user experience

    Send you marketing emails and offers (you may opt out anytime)

    Comply with legal obligations or defend legal claims

    3. How We Share Your Information
    We may share your data with trusted third parties:

    Service Providers: Shipping partners, payment gateways (e.g., Razorpay, Shopify Payments), customer service tools, and analytics platforms.

    Marketing Partners: For email campaigns, advertising, and social media retargeting.

    Legal Compliance: If required by law or to protect our rights.

    We do not sell or rent your personal data to third parties.
    4. Cookies & Tracking
    We use cookies, web beacons, and tracking technologies to:

    Enhance your browsing experience

    Keep track of cart contents

    Analyze site traffic and improve performance

    Show personalized ads

    You can disable cookies in your browser settings, but some features may not work properly.
    5. Your Rights
    Depending on your region, you may have the right to:

    Access, update, or delete your data

    Request a copy of your personal data

    Withdraw consent or object to data processing

    Opt out of marketing communications

    To exercise any of these rights, email us at connect@ravelialux.com
    6. Data Retention
    We retain your information only as long as necessary to fulfill the purposes listed above, comply with legal requirements, and resolve disputes.
    7. Data Security
    We take appropriate measures to secure your personal information. All transactions are encrypted via Secure Socket Layer (SSL) technology. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
    8. International Transfers
    Our services may involve transferring your data outside of India, including to servers hosted by Shopify or other third parties. We ensure that your data is treated securely and in accordance with this Policy.
    9. Children’s Privacy
    Our website and services are not intended for children under the age of 16. We do not knowingly collect personal data from minors. If we discover such data has been collected, we will delete it promptly.
    10. Contact Us
    If you have any questions about this Privacy Policy or your personal data, please contact us at:
    Email: connect@ravelialux.com
    Phone: +91-8866646636