Contact information

Get In Touch With RAVELIA LUX

We'd love to hear from you. Whether you have a question about your order, need assistance with our luxury products, or are interested in collaborating with us — the RAVELIA LUX team is here to provide you with exceptional support and service.

Customer Support Hours

Monday to Saturday

10:00 AM – 7:00 PM (Indian Standard Time)

Closed on Sundays and Public Holidays

Our dedicated support team is committed to responding to all inquiries within 24 hours during business days.

Email Support

Order Queries & Customer Support

connect@ravelialux.com

For order tracking, product inquiries, returns, exchanges, and general customer service

Collaborations & PR Inquiries

ravelialux.official@gmail.com

For brand partnerships, influencer collaborations, media inquiries, and business opportunities

Call or WhatsApp

+91 8866646636

Available during support hours only

For urgent matters or immediate assistance with your orders

WhatsApp messages are welcome and often receive faster responses

Business Address

RAVELIA LUX

Plot No. 78, SK Industrial Society 2,

Bamroli Road, Office,

Surat – 395007, Gujarat, India

Please note: This is our business address for correspondence only. For product returns or exchanges, please contact our customer support team first for proper return instructions.

For Faster Support & Resolution

To help us serve you better and resolve your queries quickly, please include the following information in your message:

  • Full Name (as provided during order placement)
  • Order Number (found in your order confirmation email)
  • Email Address used during purchase
  • Phone Number (for order verification)
  • Clear Photos (if reporting a damaged, defective, or incorrect item)
  • Detailed Description of your concern or question

Providing complete information helps us resolve your query in the first response, saving time for both you and our team.

Your Privacy Matters

At RAVELIA LUX, we respect your privacy and are committed to protecting your personal data and information.

All communications are handled with strict confidentiality, and your information is never shared with third parties without your explicit consent.

Learn more about how we protect your data in our Privacy Policy.

What to Expect

  • Email Response: Within 24 hours during business days
  • WhatsApp/Call Response: During support hours for immediate assistance
  • Order Updates: Real-time tracking information via email and SMS
  • Resolution Time: Most queries resolved within 48-72 hours

Thank You for Choosing RAVELIA LUX

Your satisfaction is our priority. We're here to ensure your luxury shopping experience exceeds your expectations.